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politeness is practically the definition of professionalism. LadyLorraine Send a noteboard - 23/09/2010 03:37:27 AM
We are harped on this ALL THE TIME at veterinary school. No matter HOW MUCH we want to, are right, or think it would help the animal, being rude to the client is NEVER EVER EVER EVER EVAR the right thing.

Now, the practicality, is sometimes that's not true and with the right client, crossing the line drives a point home. But, these days, that's a very rare client.
Still Empress of the Poofy Purple Pillow Pile Palace!!
Continued Love of my Aussie <3
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. lyringlas - 22/09/2010 08:19:28 PM 1486 Views
I think "May I ask who's calling" is more polite. Sareitha Sedai - 22/09/2010 08:26:55 PM 925 Views
. lyringlas - 22/09/2010 08:31:17 PM 884 Views
Well, but... Sareitha Sedai - 22/09/2010 08:42:22 PM 967 Views
. lyringlas - 22/09/2010 09:05:01 PM 837 Views
you may not BE a receptionist... LadyLorraine - 22/09/2010 09:20:09 PM 990 Views
"And your name, so I can tell (the person you asked for)?" *NM* Hezzah - 23/09/2010 12:34:18 AM 427 Views
Re: May I ask who's calling / Who is this? BlackAdder - 22/09/2010 08:33:24 PM 951 Views
. lyringlas - 22/09/2010 08:38:45 PM 794 Views
Re: May I ask who's calling / Who is this? BlackAdder - 22/09/2010 08:55:34 PM 1142 Views
Well, the whole asking permission bit is part of being polite. *NM* Ghavrel - 22/09/2010 09:05:43 PM 394 Views
. lyringlas - 22/09/2010 09:06:47 PM 835 Views
Not so good for the phone answering, then. *NM* Ghavrel - 22/09/2010 11:29:34 PM 434 Views
Hmm... Isaac - 22/09/2010 08:59:23 PM 975 Views
It's "who" *NM* Aeryn - 22/09/2010 09:50:15 PM 422 Views
Quite true Isaac - 22/09/2010 10:07:46 PM 935 Views
I say, "May I ask who's calling?" Tigr - 22/09/2010 09:00:10 PM 926 Views
What do you do if they say "No" ? TaskmasterJack - 22/09/2010 09:43:42 PM 869 Views
Than you say. ''Ok." They may have a reason for not disclosing their name. Aeryn - 22/09/2010 09:49:56 PM 878 Views
That reason is often that they are nutters. M & M Maddy - 22/09/2010 10:29:19 PM 991 Views
I hate it when people pull the "attorney-client privilege" thing. Ghavrel - 22/09/2010 11:31:01 PM 792 Views
They are almost invariably nutters. Elaine - 23/09/2010 01:45:41 PM 1229 Views
Ah, you mean because they want to sell my boss storm windows or vinyl siding. *NM* TaskmasterJack - 22/09/2010 10:30:15 PM 429 Views
Tools! Tigr - 22/09/2010 10:13:32 PM 855 Views
I usually ask: "Who am I speaking with, again?" ironclad - 22/09/2010 09:12:29 PM 969 Views
I'm of the opinion that when you are at work, you represent your employer M & M Maddy - 22/09/2010 09:14:58 PM 1098 Views
^ this. *NM* LadyLorraine - 22/09/2010 09:23:00 PM 400 Views
Re: I'm of the opinion that when you are at work, you represent your employer lyringlas - 22/09/2010 09:42:29 PM 1014 Views
+1 *NM* Rebekah - 22/09/2010 10:10:59 PM 483 Views
I typically say something along the lines of "And who am I speaking to?" LadyLorraine - 22/09/2010 09:27:05 PM 995 Views
Re: I typically say something along the lines of "And who am I speaking to?" lyringlas - 22/09/2010 09:40:10 PM 1021 Views
well, i can sympathize with that a bit at least LadyLorraine - 22/09/2010 10:00:34 PM 1156 Views
"Who should I say is calling?" *NM* TaskmasterJack - 22/09/2010 09:41:57 PM 396 Views
This. It's polite, and asks the question correctly. beetnemesis - 23/09/2010 02:05:01 AM 837 Views
I usually say "Who may I say is calling?" but that works too... Tom - 23/09/2010 01:59:03 PM 1247 Views
language games..... temeraire - 22/09/2010 09:42:35 PM 917 Views
There would be apoplectic outcries if I answered the phone in such a way lyringlas - 22/09/2010 09:45:56 PM 1062 Views
yeah.... i'm happy i get to be informal! temeraire - 23/09/2010 02:58:31 AM 945 Views
Who is this? is unprofessional random thoughts - 22/09/2010 09:45:05 PM 942 Views
Re: Who is this? is unprofessional lyringlas - 22/09/2010 09:48:58 PM 1100 Views
Re: Who is this? is unprofessional ironclad - 22/09/2010 09:54:13 PM 913 Views
it is not US standards. *NM* LadyLorraine - 22/09/2010 10:03:47 PM 414 Views
good. *NM* ironclad - 22/09/2010 10:13:22 PM 485 Views
I generally don't because BlackAdder - 22/09/2010 10:43:38 PM 810 Views
well fair enough... ironclad - 23/09/2010 08:07:08 AM 915 Views
it doesn't matter if you HAVE to know their name. LadyLorraine - 22/09/2010 10:07:18 PM 978 Views
You don’t have to transfer for them if they refuse but you should still ask politely random thoughts - 22/09/2010 10:31:55 PM 977 Views
You are being silly and immature. Aeryn - 22/09/2010 09:49:20 PM 797 Views
Thanks for your input? lyringlas - 22/09/2010 10:17:21 PM 1014 Views
I usually say, "B*tch, who you be!?" Mats Gambling Buddy - 22/09/2010 10:13:57 PM 893 Views
Do you pronounce that with a click sound? Sareitha Sedai - 22/09/2010 10:15:29 PM 926 Views
And I be all, like, sobbing and crying cause you're a rude jerk. And then you laugh at me some more TaskmasterJack - 22/09/2010 10:33:38 PM 879 Views
Re: May I ask who's calling / Who is this? Zeeb - 22/09/2010 10:29:33 PM 743 Views
Perfect. *NM* Avendesora - 23/09/2010 12:47:14 AM 476 Views
No you are *NM* Zeeb - 23/09/2010 11:53:07 AM 471 Views
Please stop splitting hairs. You're way is simply inccorrect. You cannot justify the rudeness away. M & M Maddy - 22/09/2010 10:49:05 PM 1028 Views
politeness is practically the definition of professionalism. LadyLorraine - 23/09/2010 03:37:27 AM 950 Views
Who is this? always comes across as rude. *NM* Chas - 22/09/2010 11:17:31 PM 394 Views
"Who may I say is calling, please?" is short and polite. Tashmere - 23/09/2010 01:13:43 AM 870 Views
when someone asks me "may I ask who's calling?"... damookster - 23/09/2010 03:29:30 AM 839 Views
that's because you're a tool LadyLorraine - 23/09/2010 03:39:08 AM 1176 Views
because it amuses me *NM* damookster - 23/09/2010 03:41:18 AM 427 Views
It's quite simple, really. Do you like getting paid? Then answer the phone the way your boss wants *NM* Missa Sedai - 24/09/2010 03:46:24 AM 462 Views
Huh Sareitha Sedai - 15/07/2015 02:06:55 PM 458 Views
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