Active Users:1137 Time:22/11/2024 06:27:05 PM
Back to Messageboard Post New Thread Search Help Stats Rules
Re: Most brick-and-mortar stores don't excel in personal customer service. TaskmasterJack Send a noteboard - 18/02/2011 02:50:06 AM
You think bookstores are populated primarily by intelligent employees, while other businesses are filled with morons?


I think he specified small, specialized bookstores. A place with an owner and maybe two to three employees. A small group working on something they are knowledgeable about, are invested in and have a passion for. Whereas you might encounter more disinterested, ignorant employees at a chain filling spots on the floor. Online shopping doesn't actually eliminate the morons (the guy picking your book off the shelf at the Amazon distribution center doesn't have a particular concern over the accuracy of your filled order, he has a 130 item an hour quota to speed through)... but at least you don't have to talk to the guy.
Reply to message
Borders (chain bookstore) files for bankruptcy, will close some stores, and restructure Roland00 - 17/02/2011 06:58:36 PM 957 Views
The only book store I have near me is a Borders. Avendesora - 17/02/2011 07:01:25 PM 617 Views
You should move to Edinburgh Camilla - 17/02/2011 09:15:45 PM 621 Views
I might visit Edinburgh someday. Avendesora - 18/02/2011 12:31:46 PM 587 Views
Edinburgh's not your typical city. Rebekah - 18/02/2011 06:08:26 PM 611 Views
Uh, no it doesn't. Nebhead - 18/02/2011 12:54:43 PM 718 Views
Over 30 bookshops, 1900 inhabitants... Nebhead - 18/02/2011 12:56:19 PM 761 Views
Wales doesn't count. *NM* Camilla - 18/02/2011 12:56:24 PM 330 Views
I love Hay-on_wye. It's a beautiful place. Nebhead - 18/02/2011 12:57:49 PM 729 Views
Re: I love Hay-on_wye. It's a beautiful place. Camilla - 18/02/2011 10:18:09 PM 689 Views
Ours is closing. Kaldric - 17/02/2011 07:03:44 PM 646 Views
It's a natural evolution. Tom - 17/02/2011 07:14:29 PM 656 Views
It's not just bookstores. Aemon - 17/02/2011 08:55:32 PM 614 Views
Most brick-and-mortar stores don't excel in personal customer service. Tom - 17/02/2011 09:57:07 PM 616 Views
Re: Most brick-and-mortar stores don't excel in personal customer service. Aemon - 18/02/2011 01:38:27 AM 665 Views
Re: Most brick-and-mortar stores don't excel in personal customer service. TaskmasterJack - 18/02/2011 02:50:06 AM 604 Views
Exactly. Tom - 18/02/2011 02:26:23 PM 602 Views
I had a similar thought on customer service. TaskmasterJack - 18/02/2011 02:50:58 AM 579 Views
Re: customer service. Palatine - 18/02/2011 04:55:51 PM 612 Views
You are the exception though, at least in terms of the book selection. lord-of-shadow - 18/02/2011 02:21:46 PM 709 Views
NOOOOOOOOOO! LordPerrin - 17/02/2011 07:19:02 PM 630 Views
I am not a fan of chain bookstores Camilla - 17/02/2011 07:43:08 PM 647 Views
I actually prefer the chains. Aemon - 17/02/2011 09:12:05 PM 590 Views
``Consistent experiences'' are the bane of my existence Camilla - 17/02/2011 09:14:24 PM 525 Views
Yeah, I can understand that opinion. Different strokes, i guess. Aemon - 17/02/2011 09:32:51 PM 588 Views
Have you seen Dave Gorman's America Unchained? snoopcester - 18/02/2011 11:48:50 AM 639 Views
I have not Camilla - 18/02/2011 11:50:02 AM 558 Views
There is a book and a DVD snoopcester - 18/02/2011 11:58:12 AM 556 Views
Consistent Experience - - the worse experience wheelwright - 18/02/2011 01:40:31 PM 636 Views
I guess that would depend on what you are trying to experience random thoughts - 18/02/2011 08:27:43 PM 787 Views
I think they've held out so long because of the coffee Isaac - 17/02/2011 08:34:53 PM 570 Views
5 of the 6 Borders stores near me are closing, and, I have to say, I'm not a bit upset. Aemon - 17/02/2011 09:23:01 PM 672 Views
It's funny, I have almost exactly the opposite experience. Craig - 17/02/2011 10:05:52 PM 722 Views
Felt so strongly I submitted it twice. *NM* Craig - 17/02/2011 10:06:04 PM 317 Views
And I always avoided Barnes and Noble because... everynametaken - 18/02/2011 02:52:51 AM 601 Views
B&N tends to have the better selection for my tastes, but I prefer Border's atmosphere. *NM* lord-of-shadow - 18/02/2011 02:17:49 PM 464 Views
As a Michigander I am pretty bummed. everynametaken - 18/02/2011 04:49:35 AM 621 Views
Back to Messageboard Post New Thread Search Help Stats Rules

Reply to Message

Block Quote Paragraph Quote
Formatting
Smiley Codes