I prefer a company that doesn't make me call customer service at all. I wouldn't brag on Apple for fixing a problem that shouldn't have existed in the first place. 
Not trying to say Dell makes a better product than Apple, just saying if it were me, shoddy workmanship isn't something I'd applaud a company for, regardless of how quickly they fixed it.
Not trying to say Dell makes a better product than Apple, just saying if it were me, shoddy workmanship isn't something I'd applaud a company for, regardless of how quickly they fixed it. But my iPod did work for nearly three years without a single issue. And considering the many millions that they produce, while defective manufacturing isn't something that anyone wants, it's bound to happen. I am pleased that I did not have to jump through any hoops to get to who I needed to speak to and am being given a free replacement. Maybe I expect so little that I am so happy with being given something for free that was not my fault. If so, that says more about me than it does about Apple.
Apple > Dell
- 17/09/2009 05:36:42 PM
540 Views
What was the problem with Dell ? *NM*
- 17/09/2009 05:55:22 PM
157 Views
They didn't send him email confirmation of account cancellation. *NM*
- 17/09/2009 06:47:29 PM
152 Views
Uh... duh? The issue is when people extrapolate from this that Apple > PC.
- 17/09/2009 06:38:36 PM
382 Views
For customer service, anyway.
- 17/09/2009 06:46:45 PM
390 Views
You make some good points
- 17/09/2009 06:52:40 PM
471 Views