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I generally don't because BlackAdder Send a noteboard - 22/09/2010 10:43:38 PM
Well, if they don't want to tell me who they are, they don't get transferred. I learned that on day one. It doesn't matter how sensitive the manner of the call. I screen calls for both our Chair and Executive Admin, as well as anyone whom might call the wrong number.

Exactly.
I was a little surprised you have to ask in the first place, but with the rest of the replies coming in now, it seems to be US standards not to introduce yourself to the company/person you called first? How is that for etiquette? :confused:

these days, when I call a company, it's often a central number from which I get forwarded to the department/center I'm actually interested in. I would not give any personal info to the first line unless there was a good reason to do so (e.g., if they could help me without transferring, or if the information would help them transfer me to the right place, etc.).
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. lyringlas - 22/09/2010 08:19:28 PM 1489 Views
I think "May I ask who's calling" is more polite. Sareitha Sedai - 22/09/2010 08:26:55 PM 929 Views
. lyringlas - 22/09/2010 08:31:17 PM 888 Views
Well, but... Sareitha Sedai - 22/09/2010 08:42:22 PM 968 Views
. lyringlas - 22/09/2010 09:05:01 PM 843 Views
you may not BE a receptionist... LadyLorraine - 22/09/2010 09:20:09 PM 993 Views
"And your name, so I can tell (the person you asked for)?" *NM* Hezzah - 23/09/2010 12:34:18 AM 430 Views
Re: May I ask who's calling / Who is this? BlackAdder - 22/09/2010 08:33:24 PM 956 Views
. lyringlas - 22/09/2010 08:38:45 PM 798 Views
Re: May I ask who's calling / Who is this? BlackAdder - 22/09/2010 08:55:34 PM 1145 Views
Well, the whole asking permission bit is part of being polite. *NM* Ghavrel - 22/09/2010 09:05:43 PM 396 Views
. lyringlas - 22/09/2010 09:06:47 PM 838 Views
Not so good for the phone answering, then. *NM* Ghavrel - 22/09/2010 11:29:34 PM 436 Views
Hmm... Isaac - 22/09/2010 08:59:23 PM 979 Views
It's "who" *NM* Aeryn - 22/09/2010 09:50:15 PM 424 Views
Quite true Isaac - 22/09/2010 10:07:46 PM 940 Views
I say, "May I ask who's calling?" Tigr - 22/09/2010 09:00:10 PM 927 Views
What do you do if they say "No" ? TaskmasterJack - 22/09/2010 09:43:42 PM 872 Views
Than you say. ''Ok." They may have a reason for not disclosing their name. Aeryn - 22/09/2010 09:49:56 PM 883 Views
That reason is often that they are nutters. M & M Maddy - 22/09/2010 10:29:19 PM 994 Views
I hate it when people pull the "attorney-client privilege" thing. Ghavrel - 22/09/2010 11:31:01 PM 795 Views
They are almost invariably nutters. Elaine - 23/09/2010 01:45:41 PM 1236 Views
Ah, you mean because they want to sell my boss storm windows or vinyl siding. *NM* TaskmasterJack - 22/09/2010 10:30:15 PM 430 Views
Tools! Tigr - 22/09/2010 10:13:32 PM 858 Views
I usually ask: "Who am I speaking with, again?" ironclad - 22/09/2010 09:12:29 PM 974 Views
I'm of the opinion that when you are at work, you represent your employer M & M Maddy - 22/09/2010 09:14:58 PM 1102 Views
^ this. *NM* LadyLorraine - 22/09/2010 09:23:00 PM 402 Views
Re: I'm of the opinion that when you are at work, you represent your employer lyringlas - 22/09/2010 09:42:29 PM 1018 Views
+1 *NM* Rebekah - 22/09/2010 10:10:59 PM 487 Views
I typically say something along the lines of "And who am I speaking to?" LadyLorraine - 22/09/2010 09:27:05 PM 999 Views
Re: I typically say something along the lines of "And who am I speaking to?" lyringlas - 22/09/2010 09:40:10 PM 1026 Views
well, i can sympathize with that a bit at least LadyLorraine - 22/09/2010 10:00:34 PM 1161 Views
"Who should I say is calling?" *NM* TaskmasterJack - 22/09/2010 09:41:57 PM 397 Views
This. It's polite, and asks the question correctly. beetnemesis - 23/09/2010 02:05:01 AM 838 Views
I usually say "Who may I say is calling?" but that works too... Tom - 23/09/2010 01:59:03 PM 1250 Views
language games..... temeraire - 22/09/2010 09:42:35 PM 922 Views
There would be apoplectic outcries if I answered the phone in such a way lyringlas - 22/09/2010 09:45:56 PM 1066 Views
yeah.... i'm happy i get to be informal! temeraire - 23/09/2010 02:58:31 AM 949 Views
Who is this? is unprofessional random thoughts - 22/09/2010 09:45:05 PM 946 Views
Re: Who is this? is unprofessional lyringlas - 22/09/2010 09:48:58 PM 1105 Views
Re: Who is this? is unprofessional ironclad - 22/09/2010 09:54:13 PM 918 Views
it is not US standards. *NM* LadyLorraine - 22/09/2010 10:03:47 PM 415 Views
good. *NM* ironclad - 22/09/2010 10:13:22 PM 486 Views
I generally don't because BlackAdder - 22/09/2010 10:43:38 PM 814 Views
well fair enough... ironclad - 23/09/2010 08:07:08 AM 919 Views
it doesn't matter if you HAVE to know their name. LadyLorraine - 22/09/2010 10:07:18 PM 983 Views
You don’t have to transfer for them if they refuse but you should still ask politely random thoughts - 22/09/2010 10:31:55 PM 984 Views
You are being silly and immature. Aeryn - 22/09/2010 09:49:20 PM 800 Views
Thanks for your input? lyringlas - 22/09/2010 10:17:21 PM 1018 Views
I usually say, "B*tch, who you be!?" Mats Gambling Buddy - 22/09/2010 10:13:57 PM 898 Views
Do you pronounce that with a click sound? Sareitha Sedai - 22/09/2010 10:15:29 PM 929 Views
And I be all, like, sobbing and crying cause you're a rude jerk. And then you laugh at me some more TaskmasterJack - 22/09/2010 10:33:38 PM 884 Views
Re: May I ask who's calling / Who is this? Zeeb - 22/09/2010 10:29:33 PM 746 Views
Perfect. *NM* Avendesora - 23/09/2010 12:47:14 AM 477 Views
No you are *NM* Zeeb - 23/09/2010 11:53:07 AM 473 Views
Please stop splitting hairs. You're way is simply inccorrect. You cannot justify the rudeness away. M & M Maddy - 22/09/2010 10:49:05 PM 1033 Views
politeness is practically the definition of professionalism. LadyLorraine - 23/09/2010 03:37:27 AM 955 Views
Who is this? always comes across as rude. *NM* Chas - 22/09/2010 11:17:31 PM 397 Views
"Who may I say is calling, please?" is short and polite. Tashmere - 23/09/2010 01:13:43 AM 874 Views
when someone asks me "may I ask who's calling?"... damookster - 23/09/2010 03:29:30 AM 843 Views
that's because you're a tool LadyLorraine - 23/09/2010 03:39:08 AM 1180 Views
because it amuses me *NM* damookster - 23/09/2010 03:41:18 AM 428 Views
It's quite simple, really. Do you like getting paid? Then answer the phone the way your boss wants *NM* Missa Sedai - 24/09/2010 03:46:24 AM 465 Views
Huh Sareitha Sedai - 15/07/2015 02:06:55 PM 463 Views
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