I want a system where the product is easy to be used via its customers and the system is superior to its customers than buying the game in an actual physical copy (if you are not going to resell it).

I do not want a system where the main benefit is the producers of the games make more money but little benefit is gained for the customer.

I do not want a system where a company that doesn't make it easy for the customers to use actually succeeding. If an unfriendly producer actually succeeds I wouldn't be surprised that in a few years that we will have 20 or 30 producer clients. One for EA, Activision, Blizzard, Sony, Konami, Capcom, Ubisoft, Square Enix, etc. You won't be able to reload the game if you move computers, there will be even worse DRM that is a pain in the ass. Cloud based saving wouldn't exist, etc.

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If there is only 1, 2 or 3 digital distribution sites out there and they actually succeed based on customer satisfaction and not game exclusivity. Then the process of buying games will become easier and better for customers not harder.