Well, if they don't want to tell me who they are, they don't get transferred. I learned that on day one. It doesn't matter how sensitive the manner of the call. I screen calls for both our Chair and Executive Admin, as well as anyone whom might call the wrong number.
Exactly.
I was a little surprised you have to ask in the first place, but with the rest of the replies coming in now, it seems to be US standards not to introduce yourself to the company/person you called first? How is that for etiquette?
these days, when I call a company, it's often a central number from which I get forwarded to the department/center I'm actually interested in. I would not give any personal info to the first line unless there was a good reason to do so (e.g., if they could help me without transferring, or if the information would help them transfer me to the right place, etc.).
I just fail to see the big secret and privacy issue about giving them your name. "Hey Mike Miller speaking, can you forward me, please?" What are they gonna do with that info? google it?
*MySmiley*
You mustn't be afraid to dream a little bigger, darling.
You mustn't be afraid to dream a little bigger, darling.
.
22/09/2010 08:19:28 PM
- 1485 Views
I think "May I ask who's calling" is more polite.
22/09/2010 08:26:55 PM
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.
22/09/2010 08:31:17 PM
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Re: May I ask who's calling / Who is this?
22/09/2010 08:33:24 PM
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.
22/09/2010 08:38:45 PM
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Well, the whole asking permission bit is part of being polite. *NM*
22/09/2010 09:05:43 PM
- 393 Views
I say, "May I ask who's calling?"
22/09/2010 09:00:10 PM
- 923 Views
What do you do if they say "No" ?
22/09/2010 09:43:42 PM
- 867 Views
Than you say. ''Ok." They may have a reason for not disclosing their name.
22/09/2010 09:49:56 PM
- 877 Views
That reason is often that they are nutters.
22/09/2010 10:29:19 PM
- 989 Views
I hate it when people pull the "attorney-client privilege" thing.
22/09/2010 11:31:01 PM
- 790 Views
Ah, you mean because they want to sell my boss storm windows or vinyl siding. *NM*
22/09/2010 10:30:15 PM
- 428 Views
I'm of the opinion that when you are at work, you represent your employer
22/09/2010 09:14:58 PM
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Re: I'm of the opinion that when you are at work, you represent your employer
22/09/2010 09:42:29 PM
- 1012 Views
I typically say something along the lines of "And who am I speaking to?"
22/09/2010 09:27:05 PM
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Re: I typically say something along the lines of "And who am I speaking to?"
22/09/2010 09:40:10 PM
- 1019 Views
language games.....
22/09/2010 09:42:35 PM
- 915 Views
There would be apoplectic outcries if I answered the phone in such a way
22/09/2010 09:45:56 PM
- 1060 Views
Who is this? is unprofessional
22/09/2010 09:45:05 PM
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Re: Who is this? is unprofessional
22/09/2010 09:48:58 PM
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Re: Who is this? is unprofessional
22/09/2010 09:54:13 PM
- 911 Views
I generally don't because
22/09/2010 10:43:38 PM
- 807 Views
well fair enough...
23/09/2010 08:07:08 AM
- 914 Views
You don’t have to transfer for them if they refuse but you should still ask politely
22/09/2010 10:31:55 PM
- 975 Views
I usually say, "B*tch, who you be!?"
22/09/2010 10:13:57 PM
- 890 Views
And I be all, like, sobbing and crying cause you're a rude jerk. And then you laugh at me some more
22/09/2010 10:33:38 PM
- 877 Views
Please stop splitting hairs. You're way is simply inccorrect. You cannot justify the rudeness away.
22/09/2010 10:49:05 PM
- 1026 Views
when someone asks me "may I ask who's calling?"...
23/09/2010 03:29:30 AM
- 838 Views
It's quite simple, really. Do you like getting paid? Then answer the phone the way your boss wants *NM*
24/09/2010 03:46:24 AM
- 461 Views