If it is between "May I ask who is calling?" and "Who is this?" then I would definitely pick "May I ask who is calling?" The other sounds rude. I am sorry it hurt your feelings but your boss did you a favor by correcting you. You were inadvertantly and innocently doing something most people consider rude and he brought it to your attention. When somebody does that to me I am all butt-hurt until I admit that they are right and then somehow - once I accept it and even acknowledge to them that I didn't realize how I was coming off and that I will work on it - some healing takes place and I feel better. I am hoping that happens for you.


Tash