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I generally don't because BlackAdder Send a noteboard - 22/09/2010 10:43:38 PM
Well, if they don't want to tell me who they are, they don't get transferred. I learned that on day one. It doesn't matter how sensitive the manner of the call. I screen calls for both our Chair and Executive Admin, as well as anyone whom might call the wrong number.

Exactly.
I was a little surprised you have to ask in the first place, but with the rest of the replies coming in now, it seems to be US standards not to introduce yourself to the company/person you called first? How is that for etiquette? :confused:

these days, when I call a company, it's often a central number from which I get forwarded to the department/center I'm actually interested in. I would not give any personal info to the first line unless there was a good reason to do so (e.g., if they could help me without transferring, or if the information would help them transfer me to the right place, etc.).
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. lyringlas - 22/09/2010 08:19:28 PM 1487 Views
I think "May I ask who's calling" is more polite. Sareitha Sedai - 22/09/2010 08:26:55 PM 927 Views
. lyringlas - 22/09/2010 08:31:17 PM 886 Views
Well, but... Sareitha Sedai - 22/09/2010 08:42:22 PM 967 Views
. lyringlas - 22/09/2010 09:05:01 PM 840 Views
you may not BE a receptionist... LadyLorraine - 22/09/2010 09:20:09 PM 991 Views
"And your name, so I can tell (the person you asked for)?" *NM* Hezzah - 23/09/2010 12:34:18 AM 430 Views
Re: May I ask who's calling / Who is this? BlackAdder - 22/09/2010 08:33:24 PM 953 Views
. lyringlas - 22/09/2010 08:38:45 PM 796 Views
Re: May I ask who's calling / Who is this? BlackAdder - 22/09/2010 08:55:34 PM 1143 Views
Well, the whole asking permission bit is part of being polite. *NM* Ghavrel - 22/09/2010 09:05:43 PM 395 Views
. lyringlas - 22/09/2010 09:06:47 PM 836 Views
Not so good for the phone answering, then. *NM* Ghavrel - 22/09/2010 11:29:34 PM 436 Views
Hmm... Isaac - 22/09/2010 08:59:23 PM 977 Views
It's "who" *NM* Aeryn - 22/09/2010 09:50:15 PM 424 Views
Quite true Isaac - 22/09/2010 10:07:46 PM 938 Views
I say, "May I ask who's calling?" Tigr - 22/09/2010 09:00:10 PM 926 Views
What do you do if they say "No" ? TaskmasterJack - 22/09/2010 09:43:42 PM 870 Views
Than you say. ''Ok." They may have a reason for not disclosing their name. Aeryn - 22/09/2010 09:49:56 PM 881 Views
That reason is often that they are nutters. M & M Maddy - 22/09/2010 10:29:19 PM 992 Views
I hate it when people pull the "attorney-client privilege" thing. Ghavrel - 22/09/2010 11:31:01 PM 793 Views
They are almost invariably nutters. Elaine - 23/09/2010 01:45:41 PM 1234 Views
Ah, you mean because they want to sell my boss storm windows or vinyl siding. *NM* TaskmasterJack - 22/09/2010 10:30:15 PM 429 Views
Tools! Tigr - 22/09/2010 10:13:32 PM 856 Views
I usually ask: "Who am I speaking with, again?" ironclad - 22/09/2010 09:12:29 PM 972 Views
I'm of the opinion that when you are at work, you represent your employer M & M Maddy - 22/09/2010 09:14:58 PM 1100 Views
^ this. *NM* LadyLorraine - 22/09/2010 09:23:00 PM 401 Views
Re: I'm of the opinion that when you are at work, you represent your employer lyringlas - 22/09/2010 09:42:29 PM 1016 Views
+1 *NM* Rebekah - 22/09/2010 10:10:59 PM 487 Views
I typically say something along the lines of "And who am I speaking to?" LadyLorraine - 22/09/2010 09:27:05 PM 998 Views
Re: I typically say something along the lines of "And who am I speaking to?" lyringlas - 22/09/2010 09:40:10 PM 1024 Views
well, i can sympathize with that a bit at least LadyLorraine - 22/09/2010 10:00:34 PM 1159 Views
"Who should I say is calling?" *NM* TaskmasterJack - 22/09/2010 09:41:57 PM 397 Views
This. It's polite, and asks the question correctly. beetnemesis - 23/09/2010 02:05:01 AM 837 Views
I usually say "Who may I say is calling?" but that works too... Tom - 23/09/2010 01:59:03 PM 1249 Views
language games..... temeraire - 22/09/2010 09:42:35 PM 920 Views
There would be apoplectic outcries if I answered the phone in such a way lyringlas - 22/09/2010 09:45:56 PM 1064 Views
yeah.... i'm happy i get to be informal! temeraire - 23/09/2010 02:58:31 AM 947 Views
Who is this? is unprofessional random thoughts - 22/09/2010 09:45:05 PM 946 Views
Re: Who is this? is unprofessional lyringlas - 22/09/2010 09:48:58 PM 1105 Views
Re: Who is this? is unprofessional ironclad - 22/09/2010 09:54:13 PM 916 Views
it is not US standards. *NM* LadyLorraine - 22/09/2010 10:03:47 PM 415 Views
good. *NM* ironclad - 22/09/2010 10:13:22 PM 486 Views
I generally don't because BlackAdder - 22/09/2010 10:43:38 PM 812 Views
well fair enough... ironclad - 23/09/2010 08:07:08 AM 917 Views
it doesn't matter if you HAVE to know their name. LadyLorraine - 22/09/2010 10:07:18 PM 981 Views
You don’t have to transfer for them if they refuse but you should still ask politely random thoughts - 22/09/2010 10:31:55 PM 982 Views
You are being silly and immature. Aeryn - 22/09/2010 09:49:20 PM 798 Views
Thanks for your input? lyringlas - 22/09/2010 10:17:21 PM 1018 Views
I usually say, "B*tch, who you be!?" Mats Gambling Buddy - 22/09/2010 10:13:57 PM 896 Views
Do you pronounce that with a click sound? Sareitha Sedai - 22/09/2010 10:15:29 PM 927 Views
And I be all, like, sobbing and crying cause you're a rude jerk. And then you laugh at me some more TaskmasterJack - 22/09/2010 10:33:38 PM 882 Views
Re: May I ask who's calling / Who is this? Zeeb - 22/09/2010 10:29:33 PM 744 Views
Perfect. *NM* Avendesora - 23/09/2010 12:47:14 AM 477 Views
No you are *NM* Zeeb - 23/09/2010 11:53:07 AM 472 Views
Please stop splitting hairs. You're way is simply inccorrect. You cannot justify the rudeness away. M & M Maddy - 22/09/2010 10:49:05 PM 1031 Views
politeness is practically the definition of professionalism. LadyLorraine - 23/09/2010 03:37:27 AM 953 Views
Who is this? always comes across as rude. *NM* Chas - 22/09/2010 11:17:31 PM 396 Views
"Who may I say is calling, please?" is short and polite. Tashmere - 23/09/2010 01:13:43 AM 872 Views
when someone asks me "may I ask who's calling?"... damookster - 23/09/2010 03:29:30 AM 841 Views
that's because you're a tool LadyLorraine - 23/09/2010 03:39:08 AM 1178 Views
because it amuses me *NM* damookster - 23/09/2010 03:41:18 AM 427 Views
It's quite simple, really. Do you like getting paid? Then answer the phone the way your boss wants *NM* Missa Sedai - 24/09/2010 03:46:24 AM 465 Views
Huh Sareitha Sedai - 15/07/2015 02:06:55 PM 461 Views
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