I know there are a few types of business where not giving your name is acceptable when you call them but in my line of work, not so much.
I had one client who was so paranoid that when he called to make an appointment, he argued with me about why I needed his name, and even the briefest description of his issue. When I get tired of asking I generally go to "Well I'm sorry, but thats the information I need to give you an appointment. My boss will not allow an exception, I'm sorry we can't help you." Which will change most people's tunes.
And then when he came for his appointment, he didnt want to give me his documents to make copies of until I swore I would not read them. And once he was speaking to the attorney, he had a freak out and declared he didn't "feel comfortable" being closed in the office with him and demanded the door be open.
We've got confidentiality issues to deal with so that was a really annoying request.
People are nutters. Utter nutters.
I had one client who was so paranoid that when he called to make an appointment, he argued with me about why I needed his name, and even the briefest description of his issue. When I get tired of asking I generally go to "Well I'm sorry, but thats the information I need to give you an appointment. My boss will not allow an exception, I'm sorry we can't help you." Which will change most people's tunes.
And then when he came for his appointment, he didnt want to give me his documents to make copies of until I swore I would not read them. And once he was speaking to the attorney, he had a freak out and declared he didn't "feel comfortable" being closed in the office with him and demanded the door be open.
We've got confidentiality issues to deal with so that was a really annoying request.
People are nutters. Utter nutters.
You are my audience, always.
Bring him home. Please.
A beer for Nick? Don't mind if I do.
wotmania? Why it's our legendary home where Kory CrazedWeasel and LittleSoul yet roam. It's where I hope, in the end, to return.
Bring him home. Please.
A beer for Nick? Don't mind if I do.
wotmania? Why it's our legendary home where Kory CrazedWeasel and LittleSoul yet roam. It's where I hope, in the end, to return.
.
22/09/2010 08:19:28 PM
- 1486 Views
I think "May I ask who's calling" is more polite.
22/09/2010 08:26:55 PM
- 924 Views
.
22/09/2010 08:31:17 PM
- 882 Views
Re: May I ask who's calling / Who is this?
22/09/2010 08:33:24 PM
- 949 Views
.
22/09/2010 08:38:45 PM
- 793 Views
Well, the whole asking permission bit is part of being polite. *NM*
22/09/2010 09:05:43 PM
- 393 Views
I say, "May I ask who's calling?"
22/09/2010 09:00:10 PM
- 923 Views
What do you do if they say "No" ?
22/09/2010 09:43:42 PM
- 867 Views
Than you say. ''Ok." They may have a reason for not disclosing their name.
22/09/2010 09:49:56 PM
- 877 Views
That reason is often that they are nutters.
22/09/2010 10:29:19 PM
- 990 Views
I hate it when people pull the "attorney-client privilege" thing.
22/09/2010 11:31:01 PM
- 791 Views
Ah, you mean because they want to sell my boss storm windows or vinyl siding. *NM*
22/09/2010 10:30:15 PM
- 429 Views
I'm of the opinion that when you are at work, you represent your employer
22/09/2010 09:14:58 PM
- 1098 Views
Re: I'm of the opinion that when you are at work, you represent your employer
22/09/2010 09:42:29 PM
- 1013 Views
I typically say something along the lines of "And who am I speaking to?"
22/09/2010 09:27:05 PM
- 994 Views
Re: I typically say something along the lines of "And who am I speaking to?"
22/09/2010 09:40:10 PM
- 1020 Views
language games.....
22/09/2010 09:42:35 PM
- 916 Views
There would be apoplectic outcries if I answered the phone in such a way
22/09/2010 09:45:56 PM
- 1060 Views
Who is this? is unprofessional
22/09/2010 09:45:05 PM
- 940 Views
Re: Who is this? is unprofessional
22/09/2010 09:48:58 PM
- 1099 Views
Re: Who is this? is unprofessional
22/09/2010 09:54:13 PM
- 911 Views
You don’t have to transfer for them if they refuse but you should still ask politely
22/09/2010 10:31:55 PM
- 975 Views
I usually say, "B*tch, who you be!?"
22/09/2010 10:13:57 PM
- 891 Views
And I be all, like, sobbing and crying cause you're a rude jerk. And then you laugh at me some more
22/09/2010 10:33:38 PM
- 878 Views
Please stop splitting hairs. You're way is simply inccorrect. You cannot justify the rudeness away.
22/09/2010 10:49:05 PM
- 1027 Views
when someone asks me "may I ask who's calling?"...
23/09/2010 03:29:30 AM
- 839 Views
It's quite simple, really. Do you like getting paid? Then answer the phone the way your boss wants *NM*
24/09/2010 03:46:24 AM
- 461 Views