it doesn't matter if you HAVE to know their name.
LadyLorraine Send a noteboard - 22/09/2010 10:07:18 PM
it is still polite and professional to not demand a breach of their privacy. They have a right to not give out their name (I'm not saying this means you must behave as if they had, I'm just saying they have a right not to give it.)
If they refuse to give their name, you merely tell them you cannot transfer them etc...etc...without being able to tell your boss who is calling. If they throw a fit, it's not your fault. If they throw a fit because they found your question intrusive and unprofessional, they might be over reacting, but you can still catch blame.
If they refuse to give their name, you merely tell them you cannot transfer them etc...etc...without being able to tell your boss who is calling. If they throw a fit, it's not your fault. If they throw a fit because they found your question intrusive and unprofessional, they might be over reacting, but you can still catch blame.
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22/09/2010 08:19:28 PM
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I think "May I ask who's calling" is more polite.
22/09/2010 08:26:55 PM
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.
22/09/2010 08:31:17 PM
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Re: May I ask who's calling / Who is this?
22/09/2010 08:33:24 PM
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22/09/2010 08:38:45 PM
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Well, the whole asking permission bit is part of being polite. *NM*
22/09/2010 09:05:43 PM
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I say, "May I ask who's calling?"
22/09/2010 09:00:10 PM
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What do you do if they say "No" ?
22/09/2010 09:43:42 PM
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Than you say. ''Ok." They may have a reason for not disclosing their name.
22/09/2010 09:49:56 PM
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That reason is often that they are nutters.
22/09/2010 10:29:19 PM
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I hate it when people pull the "attorney-client privilege" thing.
22/09/2010 11:31:01 PM
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Ah, you mean because they want to sell my boss storm windows or vinyl siding. *NM*
22/09/2010 10:30:15 PM
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I'm of the opinion that when you are at work, you represent your employer
22/09/2010 09:14:58 PM
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Re: I'm of the opinion that when you are at work, you represent your employer
22/09/2010 09:42:29 PM
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I typically say something along the lines of "And who am I speaking to?"
22/09/2010 09:27:05 PM
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Re: I typically say something along the lines of "And who am I speaking to?"
22/09/2010 09:40:10 PM
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language games.....
22/09/2010 09:42:35 PM
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There would be apoplectic outcries if I answered the phone in such a way
22/09/2010 09:45:56 PM
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Who is this? is unprofessional
22/09/2010 09:45:05 PM
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Re: Who is this? is unprofessional
22/09/2010 09:48:58 PM
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Re: Who is this? is unprofessional
22/09/2010 09:54:13 PM
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it doesn't matter if you HAVE to know their name.
22/09/2010 10:07:18 PM
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You don’t have to transfer for them if they refuse but you should still ask politely
22/09/2010 10:31:55 PM
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I usually say, "B*tch, who you be!?"
22/09/2010 10:13:57 PM
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And I be all, like, sobbing and crying cause you're a rude jerk. And then you laugh at me some more
22/09/2010 10:33:38 PM
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Please stop splitting hairs. You're way is simply inccorrect. You cannot justify the rudeness away.
22/09/2010 10:49:05 PM
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when someone asks me "may I ask who's calling?"...
23/09/2010 03:29:30 AM
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It's quite simple, really. Do you like getting paid? Then answer the phone the way your boss wants *NM*
24/09/2010 03:46:24 AM
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