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Re: Who is this? is unprofessional lyringlas Send a noteboard - 22/09/2010 09:48:58 PM
Well, if they don't want to tell me who they are, they don't get transferred. I learned that on day one. It doesn't matter how sensitive the manner of the call. I screen calls for both our Chair and Executive Admin, as well as anyone whom might call the wrong number.

If they refused to give me their name, I would simply tell them to submit their inquiry to our department's email address, or email the faculty/staff member directly whom they would like to talk to.

I don't deal with anonymity.

Additionally: I do follow proper phone etiquette, in that I provide as much assistance as possible, in a friendly manner, generally going out of my way (we get tons of people that call us who are in the completely wrong area, but instead of saying sorry and hanging up, I will look up who they wanted to talk to). I simply ask that differently.
This message last edited by lyringlas on 22/09/2010 at 09:50:07 PM
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. - 22/09/2010 08:19:28 PM 1486 Views
I think "May I ask who's calling" is more polite. - 22/09/2010 08:26:55 PM 924 Views
. - 22/09/2010 08:31:17 PM 882 Views
Well, but... - 22/09/2010 08:42:22 PM 966 Views
. - 22/09/2010 09:05:01 PM 837 Views
you may not BE a receptionist... - 22/09/2010 09:20:09 PM 989 Views
"And your name, so I can tell (the person you asked for)?" *NM* - 23/09/2010 12:34:18 AM 427 Views
Re: May I ask who's calling / Who is this? - 22/09/2010 08:33:24 PM 949 Views
. - 22/09/2010 08:38:45 PM 793 Views
Re: May I ask who's calling / Who is this? - 22/09/2010 08:55:34 PM 1139 Views
Well, the whole asking permission bit is part of being polite. *NM* - 22/09/2010 09:05:43 PM 393 Views
. - 22/09/2010 09:06:47 PM 832 Views
Not so good for the phone answering, then. *NM* - 22/09/2010 11:29:34 PM 433 Views
Hmm... - 22/09/2010 08:59:23 PM 975 Views
It's "who" *NM* - 22/09/2010 09:50:15 PM 422 Views
Quite true - 22/09/2010 10:07:46 PM 932 Views
I say, "May I ask who's calling?" - 22/09/2010 09:00:10 PM 923 Views
What do you do if they say "No" ? - 22/09/2010 09:43:42 PM 867 Views
Than you say. ''Ok." They may have a reason for not disclosing their name. - 22/09/2010 09:49:56 PM 878 Views
That reason is often that they are nutters. - 22/09/2010 10:29:19 PM 990 Views
I hate it when people pull the "attorney-client privilege" thing. - 22/09/2010 11:31:01 PM 791 Views
They are almost invariably nutters. - 23/09/2010 01:45:41 PM 1226 Views
Tools! - 22/09/2010 10:13:32 PM 853 Views
I usually ask: "Who am I speaking with, again?" - 22/09/2010 09:12:29 PM 967 Views
I'm of the opinion that when you are at work, you represent your employer - 22/09/2010 09:14:58 PM 1098 Views
^ this. *NM* - 22/09/2010 09:23:00 PM 400 Views
+1 *NM* - 22/09/2010 10:10:59 PM 482 Views
I typically say something along the lines of "And who am I speaking to?" - 22/09/2010 09:27:05 PM 994 Views
Re: I typically say something along the lines of "And who am I speaking to?" - 22/09/2010 09:40:10 PM 1020 Views
well, i can sympathize with that a bit at least - 22/09/2010 10:00:34 PM 1156 Views
"Who should I say is calling?" *NM* - 22/09/2010 09:41:57 PM 396 Views
This. It's polite, and asks the question correctly. - 23/09/2010 02:05:01 AM 835 Views
I usually say "Who may I say is calling?" but that works too... - 23/09/2010 01:59:03 PM 1246 Views
language games..... - 22/09/2010 09:42:35 PM 916 Views
There would be apoplectic outcries if I answered the phone in such a way - 22/09/2010 09:45:56 PM 1060 Views
yeah.... i'm happy i get to be informal! - 23/09/2010 02:58:31 AM 942 Views
Who is this? is unprofessional - 22/09/2010 09:45:05 PM 940 Views
Re: Who is this? is unprofessional - 22/09/2010 09:48:58 PM 1100 Views
Re: Who is this? is unprofessional - 22/09/2010 09:54:13 PM 911 Views
it is not US standards. *NM* - 22/09/2010 10:03:47 PM 413 Views
good. *NM* - 22/09/2010 10:13:22 PM 485 Views
I generally don't because - 22/09/2010 10:43:38 PM 808 Views
well fair enough... - 23/09/2010 08:07:08 AM 914 Views
it doesn't matter if you HAVE to know their name. - 22/09/2010 10:07:18 PM 978 Views
You are being silly and immature. - 22/09/2010 09:49:20 PM 796 Views
Thanks for your input? - 22/09/2010 10:17:21 PM 1013 Views
I usually say, "B*tch, who you be!?" - 22/09/2010 10:13:57 PM 891 Views
Do you pronounce that with a click sound? - 22/09/2010 10:15:29 PM 926 Views
Re: May I ask who's calling / Who is this? - 22/09/2010 10:29:33 PM 741 Views
Perfect. *NM* - 23/09/2010 12:47:14 AM 475 Views
No you are *NM* - 23/09/2010 11:53:07 AM 471 Views
Who is this? always comes across as rude. *NM* - 22/09/2010 11:17:31 PM 394 Views
"Who may I say is calling, please?" is short and polite. - 23/09/2010 01:13:43 AM 868 Views
when someone asks me "may I ask who's calling?"... - 23/09/2010 03:29:30 AM 839 Views
that's because you're a tool - 23/09/2010 03:39:08 AM 1173 Views
because it amuses me *NM* - 23/09/2010 03:41:18 AM 427 Views
Huh - 15/07/2015 02:06:55 PM 458 Views

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