Active Users:424 Time:04/04/2025 05:28:15 AM
Re: Who is this? is unprofessional lyringlas Send a noteboard - 22/09/2010 09:48:58 PM
Well, if they don't want to tell me who they are, they don't get transferred. I learned that on day one. It doesn't matter how sensitive the manner of the call. I screen calls for both our Chair and Executive Admin, as well as anyone whom might call the wrong number.

If they refused to give me their name, I would simply tell them to submit their inquiry to our department's email address, or email the faculty/staff member directly whom they would like to talk to.

I don't deal with anonymity.

Additionally: I do follow proper phone etiquette, in that I provide as much assistance as possible, in a friendly manner, generally going out of my way (we get tons of people that call us who are in the completely wrong area, but instead of saying sorry and hanging up, I will look up who they wanted to talk to). I simply ask that differently.
This message last edited by lyringlas on 22/09/2010 at 09:50:07 PM
Reply to message
. - 22/09/2010 08:19:28 PM 1576 Views
I think "May I ask who's calling" is more polite. - 22/09/2010 08:26:55 PM 998 Views
. - 22/09/2010 08:31:17 PM 961 Views
Well, but... - 22/09/2010 08:42:22 PM 1042 Views
. - 22/09/2010 09:05:01 PM 918 Views
you may not BE a receptionist... - 22/09/2010 09:20:09 PM 1070 Views
"And your name, so I can tell (the person you asked for)?" *NM* - 23/09/2010 12:34:18 AM 462 Views
Re: May I ask who's calling / Who is this? - 22/09/2010 08:33:24 PM 1034 Views
. - 22/09/2010 08:38:45 PM 868 Views
Re: May I ask who's calling / Who is this? - 22/09/2010 08:55:34 PM 1218 Views
Well, the whole asking permission bit is part of being polite. *NM* - 22/09/2010 09:05:43 PM 428 Views
. - 22/09/2010 09:06:47 PM 915 Views
Not so good for the phone answering, then. *NM* - 22/09/2010 11:29:34 PM 462 Views
Hmm... - 22/09/2010 08:59:23 PM 1072 Views
It's "who" *NM* - 22/09/2010 09:50:15 PM 457 Views
Quite true - 22/09/2010 10:07:46 PM 1017 Views
I say, "May I ask who's calling?" - 22/09/2010 09:00:10 PM 1008 Views
What do you do if they say "No" ? - 22/09/2010 09:43:42 PM 950 Views
Than you say. ''Ok." They may have a reason for not disclosing their name. - 22/09/2010 09:49:56 PM 962 Views
That reason is often that they are nutters. - 22/09/2010 10:29:19 PM 1073 Views
I hate it when people pull the "attorney-client privilege" thing. - 22/09/2010 11:31:01 PM 871 Views
They are almost invariably nutters. - 23/09/2010 01:45:41 PM 1315 Views
Tools! - 22/09/2010 10:13:32 PM 937 Views
I usually ask: "Who am I speaking with, again?" - 22/09/2010 09:12:29 PM 1047 Views
I'm of the opinion that when you are at work, you represent your employer - 22/09/2010 09:14:58 PM 1174 Views
^ this. *NM* - 22/09/2010 09:23:00 PM 441 Views
+1 *NM* - 22/09/2010 10:10:59 PM 522 Views
I typically say something along the lines of "And who am I speaking to?" - 22/09/2010 09:27:05 PM 1089 Views
Re: I typically say something along the lines of "And who am I speaking to?" - 22/09/2010 09:40:10 PM 1104 Views
well, i can sympathize with that a bit at least - 22/09/2010 10:00:34 PM 1236 Views
"Who should I say is calling?" *NM* - 22/09/2010 09:41:57 PM 434 Views
This. It's polite, and asks the question correctly. - 23/09/2010 02:05:01 AM 916 Views
I usually say "Who may I say is calling?" but that works too... - 23/09/2010 01:59:03 PM 1325 Views
language games..... - 22/09/2010 09:42:35 PM 997 Views
There would be apoplectic outcries if I answered the phone in such a way - 22/09/2010 09:45:56 PM 1143 Views
yeah.... i'm happy i get to be informal! - 23/09/2010 02:58:31 AM 1024 Views
Who is this? is unprofessional - 22/09/2010 09:45:05 PM 1023 Views
Re: Who is this? is unprofessional - 22/09/2010 09:48:58 PM 1197 Views
Re: Who is this? is unprofessional - 22/09/2010 09:54:13 PM 999 Views
it is not US standards. *NM* - 22/09/2010 10:03:47 PM 462 Views
good. *NM* - 22/09/2010 10:13:22 PM 519 Views
I generally don't because - 22/09/2010 10:43:38 PM 888 Views
well fair enough... - 23/09/2010 08:07:08 AM 987 Views
it doesn't matter if you HAVE to know their name. - 22/09/2010 10:07:18 PM 1063 Views
You are being silly and immature. - 22/09/2010 09:49:20 PM 875 Views
Thanks for your input? - 22/09/2010 10:17:21 PM 1093 Views
I usually say, "B*tch, who you be!?" - 22/09/2010 10:13:57 PM 978 Views
Do you pronounce that with a click sound? - 22/09/2010 10:15:29 PM 1005 Views
Re: May I ask who's calling / Who is this? - 22/09/2010 10:29:33 PM 822 Views
Perfect. *NM* - 23/09/2010 12:47:14 AM 515 Views
No you are *NM* - 23/09/2010 11:53:07 AM 508 Views
Who is this? always comes across as rude. *NM* - 22/09/2010 11:17:31 PM 436 Views
"Who may I say is calling, please?" is short and polite. - 23/09/2010 01:13:43 AM 948 Views
when someone asks me "may I ask who's calling?"... - 23/09/2010 03:29:30 AM 920 Views
that's because you're a tool - 23/09/2010 03:39:08 AM 1252 Views
because it amuses me *NM* - 23/09/2010 03:41:18 AM 464 Views
Huh - 15/07/2015 02:06:55 PM 541 Views

Reply to Message