Active Users:354 Time:27/04/2025 08:34:12 AM
Re: Who is this? is unprofessional lyringlas Send a noteboard - 22/09/2010 09:48:58 PM
Well, if they don't want to tell me who they are, they don't get transferred. I learned that on day one. It doesn't matter how sensitive the manner of the call. I screen calls for both our Chair and Executive Admin, as well as anyone whom might call the wrong number.

If they refused to give me their name, I would simply tell them to submit their inquiry to our department's email address, or email the faculty/staff member directly whom they would like to talk to.

I don't deal with anonymity.

Additionally: I do follow proper phone etiquette, in that I provide as much assistance as possible, in a friendly manner, generally going out of my way (we get tons of people that call us who are in the completely wrong area, but instead of saying sorry and hanging up, I will look up who they wanted to talk to). I simply ask that differently.
This message last edited by lyringlas on 22/09/2010 at 09:50:07 PM
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. - 22/09/2010 08:19:28 PM 1583 Views
I think "May I ask who's calling" is more polite. - 22/09/2010 08:26:55 PM 1006 Views
. - 22/09/2010 08:31:17 PM 967 Views
Well, but... - 22/09/2010 08:42:22 PM 1049 Views
. - 22/09/2010 09:05:01 PM 923 Views
you may not BE a receptionist... - 22/09/2010 09:20:09 PM 1075 Views
"And your name, so I can tell (the person you asked for)?" *NM* - 23/09/2010 12:34:18 AM 467 Views
Re: May I ask who's calling / Who is this? - 22/09/2010 08:33:24 PM 1041 Views
. - 22/09/2010 08:38:45 PM 874 Views
Re: May I ask who's calling / Who is this? - 22/09/2010 08:55:34 PM 1224 Views
Well, the whole asking permission bit is part of being polite. *NM* - 22/09/2010 09:05:43 PM 430 Views
. - 22/09/2010 09:06:47 PM 921 Views
Not so good for the phone answering, then. *NM* - 22/09/2010 11:29:34 PM 466 Views
Hmm... - 22/09/2010 08:59:23 PM 1079 Views
It's "who" *NM* - 22/09/2010 09:50:15 PM 461 Views
Quite true - 22/09/2010 10:07:46 PM 1024 Views
I say, "May I ask who's calling?" - 22/09/2010 09:00:10 PM 1017 Views
What do you do if they say "No" ? - 22/09/2010 09:43:42 PM 957 Views
Than you say. ''Ok." They may have a reason for not disclosing their name. - 22/09/2010 09:49:56 PM 969 Views
That reason is often that they are nutters. - 22/09/2010 10:29:19 PM 1078 Views
I hate it when people pull the "attorney-client privilege" thing. - 22/09/2010 11:31:01 PM 880 Views
They are almost invariably nutters. - 23/09/2010 01:45:41 PM 1323 Views
Tools! - 22/09/2010 10:13:32 PM 945 Views
I usually ask: "Who am I speaking with, again?" - 22/09/2010 09:12:29 PM 1055 Views
I'm of the opinion that when you are at work, you represent your employer - 22/09/2010 09:14:58 PM 1182 Views
^ this. *NM* - 22/09/2010 09:23:00 PM 445 Views
+1 *NM* - 22/09/2010 10:10:59 PM 525 Views
I typically say something along the lines of "And who am I speaking to?" - 22/09/2010 09:27:05 PM 1105 Views
Re: I typically say something along the lines of "And who am I speaking to?" - 22/09/2010 09:40:10 PM 1113 Views
well, i can sympathize with that a bit at least - 22/09/2010 10:00:34 PM 1246 Views
"Who should I say is calling?" *NM* - 22/09/2010 09:41:57 PM 436 Views
This. It's polite, and asks the question correctly. - 23/09/2010 02:05:01 AM 925 Views
I usually say "Who may I say is calling?" but that works too... - 23/09/2010 01:59:03 PM 1333 Views
language games..... - 22/09/2010 09:42:35 PM 1004 Views
There would be apoplectic outcries if I answered the phone in such a way - 22/09/2010 09:45:56 PM 1155 Views
yeah.... i'm happy i get to be informal! - 23/09/2010 02:58:31 AM 1040 Views
Who is this? is unprofessional - 22/09/2010 09:45:05 PM 1030 Views
Re: Who is this? is unprofessional - 22/09/2010 09:48:58 PM 1207 Views
Re: Who is this? is unprofessional - 22/09/2010 09:54:13 PM 1004 Views
it is not US standards. *NM* - 22/09/2010 10:03:47 PM 473 Views
good. *NM* - 22/09/2010 10:13:22 PM 523 Views
I generally don't because - 22/09/2010 10:43:38 PM 896 Views
well fair enough... - 23/09/2010 08:07:08 AM 995 Views
it doesn't matter if you HAVE to know their name. - 22/09/2010 10:07:18 PM 1073 Views
You are being silly and immature. - 22/09/2010 09:49:20 PM 883 Views
Thanks for your input? - 22/09/2010 10:17:21 PM 1103 Views
I usually say, "B*tch, who you be!?" - 22/09/2010 10:13:57 PM 987 Views
Do you pronounce that with a click sound? - 22/09/2010 10:15:29 PM 1014 Views
Re: May I ask who's calling / Who is this? - 22/09/2010 10:29:33 PM 827 Views
Perfect. *NM* - 23/09/2010 12:47:14 AM 518 Views
No you are *NM* - 23/09/2010 11:53:07 AM 510 Views
Who is this? always comes across as rude. *NM* - 22/09/2010 11:17:31 PM 441 Views
"Who may I say is calling, please?" is short and polite. - 23/09/2010 01:13:43 AM 957 Views
when someone asks me "may I ask who's calling?"... - 23/09/2010 03:29:30 AM 925 Views
that's because you're a tool - 23/09/2010 03:39:08 AM 1260 Views
because it amuses me *NM* - 23/09/2010 03:41:18 AM 466 Views
Huh - 15/07/2015 02:06:55 PM 546 Views

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