Active Users:762 Time:23/12/2024 08:35:49 AM
Re: Who is this? is unprofessional lyringlas Send a noteboard - 22/09/2010 09:48:58 PM
Well, if they don't want to tell me who they are, they don't get transferred. I learned that on day one. It doesn't matter how sensitive the manner of the call. I screen calls for both our Chair and Executive Admin, as well as anyone whom might call the wrong number.

If they refused to give me their name, I would simply tell them to submit their inquiry to our department's email address, or email the faculty/staff member directly whom they would like to talk to.

I don't deal with anonymity.

Additionally: I do follow proper phone etiquette, in that I provide as much assistance as possible, in a friendly manner, generally going out of my way (we get tons of people that call us who are in the completely wrong area, but instead of saying sorry and hanging up, I will look up who they wanted to talk to). I simply ask that differently.
This message last edited by lyringlas on 22/09/2010 at 09:50:07 PM
Reply to message
. - 22/09/2010 08:19:28 PM 1502 Views
I think "May I ask who's calling" is more polite. - 22/09/2010 08:26:55 PM 936 Views
. - 22/09/2010 08:31:17 PM 894 Views
Well, but... - 22/09/2010 08:42:22 PM 979 Views
. - 22/09/2010 09:05:01 PM 850 Views
you may not BE a receptionist... - 22/09/2010 09:20:09 PM 1003 Views
"And your name, so I can tell (the person you asked for)?" *NM* - 23/09/2010 12:34:18 AM 432 Views
Re: May I ask who's calling / Who is this? - 22/09/2010 08:33:24 PM 964 Views
. - 22/09/2010 08:38:45 PM 804 Views
Re: May I ask who's calling / Who is this? - 22/09/2010 08:55:34 PM 1154 Views
Well, the whole asking permission bit is part of being polite. *NM* - 22/09/2010 09:05:43 PM 399 Views
. - 22/09/2010 09:06:47 PM 851 Views
Not so good for the phone answering, then. *NM* - 22/09/2010 11:29:34 PM 439 Views
Hmm... - 22/09/2010 08:59:23 PM 988 Views
It's "who" *NM* - 22/09/2010 09:50:15 PM 429 Views
Quite true - 22/09/2010 10:07:46 PM 946 Views
I say, "May I ask who's calling?" - 22/09/2010 09:00:10 PM 937 Views
What do you do if they say "No" ? - 22/09/2010 09:43:42 PM 880 Views
Than you say. ''Ok." They may have a reason for not disclosing their name. - 22/09/2010 09:49:56 PM 890 Views
That reason is often that they are nutters. - 22/09/2010 10:29:19 PM 1003 Views
I hate it when people pull the "attorney-client privilege" thing. - 22/09/2010 11:31:01 PM 802 Views
They are almost invariably nutters. - 23/09/2010 01:45:41 PM 1241 Views
Tools! - 22/09/2010 10:13:32 PM 865 Views
I usually ask: "Who am I speaking with, again?" - 22/09/2010 09:12:29 PM 981 Views
I'm of the opinion that when you are at work, you represent your employer - 22/09/2010 09:14:58 PM 1108 Views
^ this. *NM* - 22/09/2010 09:23:00 PM 406 Views
+1 *NM* - 22/09/2010 10:10:59 PM 491 Views
I typically say something along the lines of "And who am I speaking to?" - 22/09/2010 09:27:05 PM 1016 Views
Re: I typically say something along the lines of "And who am I speaking to?" - 22/09/2010 09:40:10 PM 1036 Views
well, i can sympathize with that a bit at least - 22/09/2010 10:00:34 PM 1167 Views
"Who should I say is calling?" *NM* - 22/09/2010 09:41:57 PM 400 Views
This. It's polite, and asks the question correctly. - 23/09/2010 02:05:01 AM 845 Views
I usually say "Who may I say is calling?" but that works too... - 23/09/2010 01:59:03 PM 1259 Views
language games..... - 22/09/2010 09:42:35 PM 929 Views
There would be apoplectic outcries if I answered the phone in such a way - 22/09/2010 09:45:56 PM 1072 Views
yeah.... i'm happy i get to be informal! - 23/09/2010 02:58:31 AM 955 Views
Who is this? is unprofessional - 22/09/2010 09:45:05 PM 955 Views
Re: Who is this? is unprofessional - 22/09/2010 09:48:58 PM 1118 Views
Re: Who is this? is unprofessional - 22/09/2010 09:54:13 PM 923 Views
it is not US standards. *NM* - 22/09/2010 10:03:47 PM 418 Views
good. *NM* - 22/09/2010 10:13:22 PM 490 Views
I generally don't because - 22/09/2010 10:43:38 PM 820 Views
well fair enough... - 23/09/2010 08:07:08 AM 926 Views
it doesn't matter if you HAVE to know their name. - 22/09/2010 10:07:18 PM 993 Views
You are being silly and immature. - 22/09/2010 09:49:20 PM 807 Views
Thanks for your input? - 22/09/2010 10:17:21 PM 1023 Views
I usually say, "B*tch, who you be!?" - 22/09/2010 10:13:57 PM 905 Views
Do you pronounce that with a click sound? - 22/09/2010 10:15:29 PM 934 Views
Re: May I ask who's calling / Who is this? - 22/09/2010 10:29:33 PM 755 Views
Perfect. *NM* - 23/09/2010 12:47:14 AM 481 Views
No you are *NM* - 23/09/2010 11:53:07 AM 476 Views
Who is this? always comes across as rude. *NM* - 22/09/2010 11:17:31 PM 398 Views
"Who may I say is calling, please?" is short and polite. - 23/09/2010 01:13:43 AM 879 Views
when someone asks me "may I ask who's calling?"... - 23/09/2010 03:29:30 AM 855 Views
that's because you're a tool - 23/09/2010 03:39:08 AM 1186 Views
because it amuses me *NM* - 23/09/2010 03:41:18 AM 432 Views
Huh - 15/07/2015 02:06:55 PM 479 Views

Reply to Message